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In spite of our best efforts, conflict happens between coworkers on a regular basis. The important part is understanding how to manage this conflict in your unit as well as off the floor. As a manager, your job is to ensure your team is providing the best care to patients, so it is essential that conflict is resolved and managed as quickly as possible to prevent long-term problems. Here are just a few things you can do to keep the peace in your department.

Keep lines of communication open

The single most important skills that you and your unit can cultivate is communication. Being able to effectively communicate in person, in writing, and over the phone will be the touchstone of your department’s productivity and ability to work together. When there is conflict, don’t shut off these lines. Make an effort to encourage open communication between the parties.

Coach your staff

You may be able to avoid conflict if you use appropriate conflict resolution coaching with your team. If you coach them to better understand how to maintain positive working relationships and handle their problems and concerns in a timely manner before a situation explodes, your unit will be better off in the long run.

Identify potential issues

As the manager, it is also imperative that you are able to recognize potential problems before they become bigger issues. If you see something that is concerning, intervene right away. You may be able to prevent situations from spiraling out of control. Keep in mind this mental checklist as you’re watching your nurses interact with one another and the patients.

Provide training and education

Finally, make sure that your unit provides the proper training and education in conflict resolution. This will help everyone spot, identify, and work out problems before they become an issue. Training can involve techniques that help solve conflicts in the early stages so you don’t have to take drastic measures to solve the problem after it is too late.

Are you looking for more tips to manage conflict in the workplace? Contact Fortus Healthcare Solutions to learn more today.

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