Management advice always encourages team leads and employees to follow a two-way street when it comes to effective communications and feedback. But once you get feedback, how do you use it constructively to improve the overall effectiveness of your unit? Listening to your staff, and even your patients, is a good exercise, but truly successful managers will take this important information and make necessary changes. Here are some things to think about to use feedback productively.
How does it relate to a specific task?
When you receive feedback from your staff or a third party, the first thing to do is determine how it relates to the job you’re doing. What task does it apply to? How can you use that feedback to improve the overall quality of that task or the performance of those accomplishing it?
How can you improve communication?
The most important aspect of encouraging feedback is enhancing communication. Throughout the process, you should be consistently evaluating how you communicate with your staff and how your staff communicates with patients and vendors. Whenever you see a window of opportunity for improvement, take it.
How can your process improve performance?
Another method is to take a look at the specific processes to accomplish any given task. How is it performed? How do those steps affect the quality and timeliness of the care given? Can you improve these processes along the way to make them easier for your staff and better experiences for your patients?
How does this all impact patient experience?
The bottom line in any medical unit is to ensure that your patients are receiving the care and experience they need. What is the feedback telling you about the service your staff is providing to people under their care? What can you do to improve this situation and make everyone happier and the processes easier?
Feedback can be used to increase the effectiveness of your team if you keep in mind the bigger picture. Look at how the information relates to the individual tasks and improves overall communication. The process, in general, should influence the performance of each individual and their specific roles and in the end, positively impact the patient experience. When all of these criteria fall into place, you can see that the feedback played a positive role in creating change.
Do you want to know more about how to use feedback to improve your unit? Contact the team at Fortus Healthcare Group today!
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